Last Updated: 12 July 2023
Meeticks Africa (Pty) Ltd operates the site www.meeticks.com and the WhatsApp Chatbot to provide services including e-commerce, customer experience, marketing and related services.
Meeticks Africa (Pty) Ltd is committed to protecting users' privacy and addressing potential privacy concerns. The following information has been posted to help you, the consumer, understand what private information we collect and how your information is used.
Types of private information collected
To best serve your needs, we collect the following types of information when you visit our websites and platforms.
We collect the following personal information from our users:
- Phone number
- Email address
- Shop Details
- Business Information
- Payment information
You can always choose to provide less information. However, omitting some of this personal information may limit your ability to access all of the benefits of our website and services.
For example, we will not be able to process transactions without payment information and a billing address, or ship goods without your name and mailing address.
Automatically collected information
We automatically collect data on how our users visit www.meeticks.africa, such as your IP address, location, browser, browser language, operating system, device identifiers, and cookies.
Social media information
If you've linked your Meeticks Africa (Pty) Ltd account with a social media account, we may also collect information social media networks give us. Depending on the social media network, this can include your username, name, email address, friends list, and more. In addition, we collect demographic data when users interact with Meeticks Africa (Pty) Ltd social media accounts.
Policy on collecting sensitive personal information
Meeticks Africa (Pty) Ltd does not gather any of your sensitive personal information, such as your ID numbers, driver's license number, race, ethnicity, religion, health metrics, political associations, or details on your criminal background.
How the information collected is used
We only use your personal information to help you utilize everything Meeticks Africa (Pty) Ltd has to offer.
• Creating and maintaining an account with us
• Completing your transactions
• Shipping your purchases
• Fulfilling customer service requests
• Communicating our sales and promotions
• Contacting you regarding updates to our Terms
• Making all of Meeticks Africa (Pty) Ltd's services available to you in a convenient manner
• Providing advertisements that are relevant to you as you visit our platforms
• Evaluating analytics to see how our customers engage with our platforms
Length of time personal information is stored
We may store your personal information for an extended period of time, depending on how we need to use the information. For example, we'll keep your email address and name on file as long as you have an account with us. In addition, we may need to keep your billing information on file for an extended period of time to maintain our internal transaction records.
Who the information is shared with
We may share your information with third parties, but only those affiliates that Meeticks Africa (Pty) Ltd has fully vetted and created a partnership with.
The only reason we will ever share your information with affiliates is for the following purposes:
• Processing transactions
• Fulfilling and delivering orders
• Measuring marketing and advertising performance
• Providing excellent customer service
• Issuing email and text message communications
• Completing survey data
We do our best to keep your private information secure and safe. Most of your personal information is encrypted and is therefore protected from being accessed by outside users. However, data leaks and malicious attacks do happen. Please understand that while we do our best to protect your data, providing your personal information is at your own risk.
Ability to decline to provide personal information
You can, of course, decline to disclosure your personal information to us. However, the failure to provide us with pertinent information may limit your ability to fully benefit from Meeticks Africa (Pty) Ltd and all of its offerings. Remember, we only ask for personal information that can help us fully provide our services to our customers.